2498-21,Maruo-hei, Arita-choNishimatsuura-gun, Saga-ken JAPAN
Opening hours: From 9:00 to 17:00（Except Saturdays, Sundays and national holidays）
|Questions||Please e-mail us at firstname.lastname@example.org or Contact page
Information about you (entries with this mark ＊ are mandatory）
＊Contact e-mail address
Company name（Corporation, shop name etc…）
Questions or enquiries received on weekends and national holidays will be answered on the next working day.
|Returns and Exchanges||We always pay the highest attention to the quality of our products.
In the event that you receive damaged items or items that do not correspond to your order, please contact us within 7 days and we will exchange the merchandise immediately.
However, if the item is out of stock, we may need 1 to 4 weeks to be able to exchange it.
Thank you in advance for your understanding.
|Postage||In the event that merchandise is returned because it doesn’t meet your satisfaction, we regret to inform you that postage costs will not be reimbursed.
However, we will reimburse postage costs for defective items or products sent by mistake which are returned to us for an exchange.
|Delivery time||Our company works exclusively on a MTO (Make To Order) basis.
Therefore, delivery time may be between 1 to 4 weeks after your order is placed.
However, please be advised that certain items require up to 2 or 3 months to produce.
We advise you to carefully check the specific page of each product for further details.