Wholesale | Japanese dishes | Japanese Dinnerware | Restaurant ware | Wholesale

Legal Information

Representative KENSUKE TASHIRO
Address 2498-21,Maruo-hei, Arita-choNishimatsuura-gun, Saga-ken JAPAN
Telephone Number +81-955-25-9822
Opening hours: From 9:00 to 17:00(Except Saturdays, Sundays and national holidays)
Questions Please e-mail us at info@tashirotouki.jp or Contact page
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Questions or enquiries received on weekends and national holidays will be answered on the next working day.
Returns and Exchanges We always pay the highest attention to the quality of our products.
In the event that you receive damaged items or items that do not correspond to your order, please contact us within 7 days and we will exchange the merchandise immediately.
However, if the item is out of stock, we may need 1 to 4 weeks to be able to exchange it.
Thank you in advance for your understanding.
Postage In the event that merchandise is returned because it doesn’t meet your satisfaction, we regret to inform you that postage costs will not be reimbursed.
However, we will reimburse postage costs for defective items or products sent by mistake which are returned to us for an exchange.
Delivery time Our company works exclusively on a MTO (Make To Order) basis.
Therefore, delivery time may be between 1 to 4 weeks after your order is placed.
However, please be advised that certain items require up to 2 or 3 months to produce.
We advise you to carefully check the specific page of each product for further details.